Summary Responsible for processing all customer returns and exchanges at the Lincoln Park, New Jersey warehouse. Ensure returns are accepted, inspected, processed in Magento, and packed accurately and in a timely manner. Support the US e-commerce and customer service teams and provide reporting on returns and stock movement. Responsibilities Complete returns and exchanges in Magento and follow correct procedures, escalating issues to management. Process refunds via Website Admin or carry out exchanges as requested. Inspect returned items for damage or faults and report issues to the appropriate department. Maintain updates to the customer service team on the status of returns and exchanges. Provide seasonal feedback on fit, faults, and quality and monthly stock movement reporting. Maintain returns area and warehouse housekeeping to meet health and safety standards. Order and manage warehouse packing supplies and liaise with couriers to resolve shipping inquiries. Transport packages to and from the warehouse, retail store, and corporate office and complete shipping and customs paperwork. Assist with general warehouse duties as required by the line manager. Requirements Previous experience working in a warehouse or stock room environment. Valid driver’s license in good standing and comfortable driving in NYC. Ability to lift 30-50+ pounds. Good working knowledge of computer systems; experience with website admin/Magento preferred. Experience providing excellent customer service and the ability to meet deadlines. Excellent verbal and written communication skills; flexible, reliable, and a strong team member. #J-18808-Ljbffr
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