Job Description
Johns Hopkins University, Bloomberg Center is seeking motivated, enthusiastic and customer service-oriented individuals for the position of University Security Systems Specialist - Overnight Shift . The position will work evening shift, 10:30 pm to 7:00 am supporting the delivery of security and safety services.
Specific Duties & Responsibilities - Monitor and respond to proprietary closed circuit television systems for events or activities that may require a security response.
- Provide general assistance and information to university students, faculty, staff and visitors.
- Complete tasks as it may be necessary for the operation of the Command Center.
- Answer telephone and radio emergency or non-emergency calls, assess the nature of the call and determine appropriate level of response.
- Dispatch the appropriate level of public safety response per university policy and guidelines.
- Coordinate responses of HBC Public Safety, Facilities Management, Student Affairs and transmit pertinent information to university security personnel.
- Track locations of public safety personnel and relay pertinent information.
- Contact and facilitate law enforcement and/or Fire and EMS response to university incidents.
- Keep Public Safety management apprised of emerging and ongoing incidents.
- Create and maintain manual and computerized reports, logs, records and data.
- Promulgate schedules of events and building access requirements.
- Serve as the University switchboard and the liaison for student's health care and facilities emergency maintenance during non-business hours.
- Work flexible shifts and unscheduled overtime on any day of the week, including holidays or weekends to assist with operational and special event assignments.
- Other duties as assigned.
Technical Skills & Expected Level of Proficiency - Proficiency in Microsoft Office Suite.
- Ability to perform basic system diagnostics, including checking camera connectivity, and system alerts.
- Proficient in CCTV systems, video analytics, camera positioning, and knowledge of different surveillance technologies.
- Must be familiar with basic software troubleshooting of any camera systems issues.
- Strong ability to adapt to new technologies, upgrades, and evolving security tools.
- Ability to handle both common and crisis situations calmly and efficiently.
- Ability to multitask and prioritize effectively in a fast-paced environment.
- Exceptional written and verbal communication skills and be able to prepare comprehensive reports and logs in neat, legible handwriting.
- Exceptional customer service and communication skills and the ability to interact with others in a professional and effective manner.
- Must have demonstrated ability to handle complex assignments.
- Must be available to work weekends, holidays and other than regularly scheduled shifts.
Requirements
- Applicants must successfully complete a university criminal background investigation and a post-offer/pre-employment drug/alcohol test for employment.
- This position is "Required Attendance Onsite" per University Policy HR030. The position is required to report for all scheduled work/shifts regardless of the operating status of the University and/or during emergency situations. The position may also need to work weekends, nights, holidays or overtime as needed to ensure staffing.
Minimum Qualifications - High School diploma or GED required.
- Two years related experience working with security systems, including familiarity with communication technology and call-taking techniques.
- Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.
Preferred Qualifications - Prior law enforcement communications call center, security company communications center, or emergency management agency experience.
- Crime analyst or criminal research specialist experience.
- Associate of Arts (AA) degree in Criminal Justice, Business, Liberal Arts, Cyber Security or Social Sciences.
- Typing proficiency level of PROFESIONAL, measured in WPM.
Classified Title: Security Systems Specialist
Job Posting Title (Working Title): Security Systems Specialist - Overnight Sift (Johns Hopkins University, Bloomberg Center)
Role/Level/Range: ATO 37.5/02/OD
Starting Salary Range: $16.20 - $28.80 HRLY (Commensurate w/exp.)
Employee group: Full Time
Schedule: Mon - Fri 5 days 10:30 pm - 7:00 am
FLSA Status: Non-Exempt
Location: District of Columbia
Department name: 555 Penn Public Safety
Personnel area: University Administration
Job Tags
Full time, Work at office, All shifts, Flexible hours, Shift work, Night shift, Afternoon shift