Salesforce Developer Job at McBride, New York, NY

  • McBride
  • New York, NY

Job Description

Job Description

Job Description

This is a remote position.

McBride Consulting is supporting the New York State Department of Labor (NYS DOL) in maintaining, enhancing, and evolving its Salesforce instance supporting the  Unemployment Insurance (UI) Call Center . The system relies on  Salesforce Service Cloud to streamline call center operations and agent workflows.

Day-to-Day Responsibilities

  • Configure and customize the Salesforce Service Cloud environment to fulfill user stories defined during maintenance and enhancement sprints.
  • Build and maintain Apex, LWC, Flows, and calculated reports tailored to UI Call Center operational metrics.
  • Execute deployments across sandboxing and production environments using  Copado .
  • Participate in warranty support, root-cause defect analysis, and bug remediation.
  • Lead knowledge transfer sessions and pairing opportunities with NYSDOL technical personnel to foster internal operational independence.
Requirements

  • Experience: Minimum of 3 years of hands-on Salesforce development and configuration experience, ideally within public sector or large enterprise service/call center environments.
  • Core Technology: Deep proficiency in Salesforce Service Cloud (Omni-Channel, Cases, Knowledge, Console view, Flows/Process Automation).
  • Development & Config: Hands-on experience with both declarative configuration (Flows, validation rules) and custom development (Apex, Lightning Web Components / LWC).
  • DevOps: Experience with Copado for version control, CI/CD, and deployment lifecycle management across Salesforce environments.
  • Reporting: Ability to build calculated reports, complex matrix/summary reports, and executive dashboards within Salesforce.
  • Collaboration: Strong communication skills to support warranty/transition activities and collaboratively onboard/upskill the NYSDOL technical team.

Benefits

  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Referral program
  • Vision insurance

Job Tags

Similar Jobs

Cargill

Grain Handling Plant Operator Job at Cargill

Cargill is hiring a Seasonal Grain Plant Operator to support safe, efficient grain handling in a manufacturing environment. You will operate and monitor plant equipment, receive, dry, store, and load grain, and follow strict safety and quality standards. Responsibilities... 

Fiber Staffing

Travel Occupational Therapist (OT) in Kewanee, IL Job at Fiber Staffing

 ...Occupational Therapist Location: Kewanee, IL Agency: Fiber Staffing Pay: Competitive weekly pay (inquire for details) Shift Information: Days - 5 days x 8 hours Contract Duration: 13 Weeks Start Date: 7/6/2026 About the Position We'... 

Artech

Outsourcing Manager Job at Artech

 ...per policy and issue escalation plansTrack and report all negotiated savings and cost avoidance per contractSkills:Contracts and Outsourcing experience in development arenaQualificationsBA/BS or advanced degree Additional InformationFor more information, Please contactAkriti... 

Piedmont Healthcare

Pulmonary Function Tech, PRN Job at Piedmont Healthcare

 ...National Board for Respiratory Care as an CPFT, RPFT, or RRT Upon Hire Required and Licensed by the State of Georgia under the Composite State Board of Medical Examiners as a Respiratory Care Professional Upon Hire Required and BCLS - Basic Life Support Upon Hire... 

Kirkland Children's Dentistry

Pediatric Dental Assistant Job at Kirkland Children's Dentistry

 ...Kirkland Children's Dentistry - Pediatric Dental Assistant We believe great dentistry is only part of the job creating an exceptional experience is the rest. In our pediatric dental practice, every detail matters. From the way we greet families to how we support...